At Crain Auto Electric, we are committed to providing high-quality automotive electrical components and excellent customer service. We understand that occasionally a return may be necessary, and we aim to make that process as straightforward as possible.
We accept returns on most products within 30 days of the original purchase date. To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Please note:
Special order products are non-returnable unless defective or covered under warranty.
The customer is responsible for return shipping costs.
Once we receive the returned item and inspect it, we will issue a refund to the original payment method, typically within 5–7 business days.
To initiate a return, please contact us at [your contact email or phone number] with your order number and reason for return.
Crain Auto Electric honors the manufacturer’s factory warranty on all products we sell. If your item fails due to a manufacturing defect within the warranty period specified by the manufacturer:
The customer is responsible for all shipping costs associated with the warranty return.
We will coordinate with the manufacturer to process your warranty claim according to their terms.
Warranty claims are subject to manufacturer inspection and approval.
Please contact our customer service team before sending any warranty items back, so we can ensure proper handling and documentation of your claim.
Contact Information:
Email: sales@crainautoelectric.com
Phone: 323.268.8444
Address: 2505 Theatre Dr. Ste. A, Paso Robles, CA
